Holiday Season Returns
All items purchased from November 23, 2020 through December 24, 2020 are eligible for returns through January 9, 2021 on non-sale items. Full-price items purchased during a promotion or with discount code are eligible for return.
If you are the recipient of a gift from Valley & Sky, you may return your gift (all items including sale items are eligible) for an exchange or store credit. Please use our Contact Us page to start the process. Include your name, email, and item(s) you would like to return. All return requests must be submitted by January 9, 2021.
If you place an order with Valley & Sky and have us ship the item directly to the gift recipient, the packing slip will not include any price information and will include return information.
Returns are accepted on non-sale items within 14 days of the delivery date (discounted full-price items are eligible for returns). You may choose an exchange, a store credit or a refund to your original payment method. Your item(s) must be new, unused, and show no signs of wear. All tags must be attached to each item.
If any items being returned that arrive after the 14 day period or show any signs of wear or damage, we unfortunately will not be able to process it and have to send them back to you.
SALE ITEMS (NOT INCLUDING NORMALLY FULL-PRICE ITEMS WITH DISCOUNT CODE OR PROMOTION) ARE FINAL SALE.
COMPLETING A RETURN:
To complete your return, please submit a request through our Contact Us page. From there, enter in your original order number, the email used to place the order, and whether you would like an exchange, store credit, or a refund. If you chose store credit, your credit will be emailed to you for future purchases.
When sending back your item(s), we require a receipt or proof of purchase. Please include your original receipt, email confirmation or any other proof of purchase with your item(s) in each package. We will not be able to process your return without this information.
SHIPPING ADDRESS FOR RETURNS:
To return, please mail all products with your receipt or proof of purchase to the following address below:
Valley & Sky
Red River, NM 87558
Each person returning an item(s) is responsible for shipping costs. Valley & Sky is currently unable to provide return labels when processing returns. All shipping costs when placing the original order are non-refundable.
Please allow 2-3 days to process your return. In the meantime, we would love to hear from you on how we can help you choose another item. Please email or direct message us with any questions you may have and we will be happy to help you.
Thank you so much for shopping with Valley & Sky!